Jira Service Management

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Please select from the options below to get started.","translations":{"en-US":{"helpCenterTitle":"Welcome to the NCSSM Help Portal","sharedPortalName":"NCSSM Help Portal","announcementHeader":"Welcome to the NCSSM Help Portal!","announcementMessage":"This is NCSSM's Help Portal, a unified ticketing system for submission and management of requests of all kinds. 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Students can only qualify to request Adobe CC licensing should they have academic, campus service, or other institutional work that requires this software.","icon":10573,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[4],"key":""},{"id":"33","name":"Blackbaud SIS help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/54853633/Blackbaud+SIS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>. Please also note that changes to enrollments in the Blackbaud SIS, as well as changes to demographic information, must be submitted to the Registrar's Office at <a href=\"mailto:registrar@ncssm.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">registrar@ncssm.edu</a>","callToAction":"Blackbaud SIS help","introHtml":"Please fill out this form to submit your request for assistance with the Blackbaud SIS, including access or permissions issues, or help using the SIS.","icon":10567,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[16,4],"key":""},{"id":"165","name":"Blocked website","descriptionHtml":"Submit this request when you need help accessing a blocked website that you believe should not be blocked.","callToAction":"Blocked website","introHtml":"Submit a request regarding a blocked website","icon":10524,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[5],"key":""},{"id":"31","name":"Canvas help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/67731558/Canvas+LMS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Canvas help","introHtml":"Complete the following form to request a change or assistance with Canvas. For faculty and staff, this includes changing enrollments, copying courses, etc.","icon":10566,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[16,4],"key":""},{"id":"40","name":"Classroom Technology","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/38633477/Classroom+Technology\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Information in the ITS Wiki</a>. Please be sure to list exact room information in your description. Photos and/or screenshots are appreciated.","callToAction":"Classroom Technology","introHtml":"For help with Clear Touch displays, in-room computers, and other videoconferencing equipment.","icon":10497,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[2,33],"key":""},{"id":"36","name":"Dialpad (phone) help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/140869754/Dialpad\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relevant Wiki documents</a>","callToAction":"Dialpad (phone) help","introHtml":"Request assistance with Dialpad, our VoIP phone system, including access, number assignment, app support, or desk phone assistance.","icon":10572,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[5,4],"key":""},{"id":"138","name":"DocHub help","descriptionHtml":"","callToAction":"DocHub help","introHtml":"Please fill out this form to submit your request for assistance with the DocHub digital signature solution, including licensing, logging in, permissions issues for sharing within departments and divisions, and training needs.","icon":10581,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[4],"key":""},{"id":"135","name":"Durham Event Request","descriptionHtml":"","callToAction":"Durham Event Request","introHtml":"For requesting event support at NCSSM-Durham campus","icon":10499,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[33],"key":""},{"id":"553","name":"Employee Blackbaud SIS Access Request","descriptionHtml":"Supervisors, please use this form to specify the necessary permissions for employees in the Blackbaud Student Information System (SIS). This structured approach streamlines onboarding and change requests, ensuring appropriate access levels.","callToAction":"Employee Blackbaud SIS Access Request","introHtml":"","icon":10567,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[3,16,4],"key":""},{"id":"37","name":"Equipment Loan","descriptionHtml":"","callToAction":"Equipment Loan","introHtml":"If you are a student or employee and your device has a hardware or software issues making it temporarily unavailable, ITS can issue a temporary loaner. Please include details of the issue and the need, and let us know how long you will need a loaner.","icon":10472,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[33,16,2],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[16,3],"key":""},{"id":"1","name":"Get general IT help","descriptionHtml":"","callToAction":"Get general IT help","introHtml":"Get assistance for general IT problems and questions, including any which aren't covered in the other request types listed.","icon":10541,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2,4],"key":""},{"id":"3","name":"Get guest Wi-Fi access","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71401652/Guest+Wi-Fi+setup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Get guest Wi-Fi access","introHtml":"Submit a request to ask for temporary Wi-Fi access for guests.","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[3,33,5],"key":""},{"id":"19","name":"Get Wi-Fi access","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/30015490/Wi-Fi+and+Networking\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Get Wi-Fi access","introHtml":"Get access to the school's Wi-Fi network, eduroam.","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[5],"key":""},{"id":"32","name":"Google help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/84476018/Google+Workspace\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Google help","introHtml":"Submit a request regarding a change or help needed with a Google application.","icon":10565,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[4],"key":""},{"id":"237","name":"Make a Google Group/mailing list change","descriptionHtml":"","callToAction":"Make a Google Group/mailing list change","introHtml":"Need assistance with the creation or updating of a Google Group/mailing list? Please let us know below.","icon":10499,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3],"key":""},{"id":"114","name":"Microsoft software help","descriptionHtml":"Should you require instructions for installing Microsoft Office, please refer to <a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/176717825/Microsoft+Office\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">these instructions</a>.","callToAction":"Microsoft software help","introHtml":"For help with Microsoft Office and other Microsoft applications supported by ITS.","icon":10575,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[4],"key":""},{"id":"126","name":"NCSSM Connect Issues","descriptionHtml":"Use this form to provide us with detailed information about any account issues for the NCSSM Connect program.","callToAction":"NCSSM Connect Issues","introHtml":"Account issues for NCSSM Connect students and staff","icon":10571,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[3],"key":""},{"id":"132","name":"New software procurement","descriptionHtml":"Use this form to request ITS approval for procurement of new software not presently offered or supported by ITS or NCSSM. (Anything not listed on wiki.ncssm.edu.) ITS requires a vendor risk assessment of any software being used by employees or utilizing hardware or data belonging to NCSSM.\nNote: this form should only be used by employees of NCSSM.","callToAction":"New software procurement","introHtml":"Use this form to request ITS approval for procurement of new software not presently offered or supported by ITS or NCSSM. (Anything not listed on wiki.ncssm.edu.)\nNote: this form should only be used by employees of NCSSM.","icon":10547,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4],"key":""},{"id":"7","name":"Onboard new employees - Durham","descriptionHtml":"","callToAction":"Onboard new employees - Durham","introHtml":"Request access for new employees on Durham campus.","icon":10516,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[16],"key":""},{"id":"161","name":"Onboard new employees - Morganton","descriptionHtml":"","callToAction":"Onboard new employees - Morganton","introHtml":"Request access for new employees on Morganton campus.","icon":10516,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[16],"key":""},{"id":"34","name":"Register other devices for the network","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71303216/MAC+address+registration+of+devices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Register other devices for the network","introHtml":"Submit a request if you need help connecting other devices to the network which do not support connecting to eduroam, such as smart speakers, game systems, etc. Be sure to check our wiki article on how to do so before submitting a ticket.","icon":10477,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[5],"key":""},{"id":"20","name":"Report a network issue","descriptionHtml":"Please clearly indicate your specific location and on which device(s) you are experiencing issues.","callToAction":"Report a network issue","introHtml":"Let us know if you're having network connectivity issues.","icon":10487,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[16,5],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4,5],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a bad battery.","icon":10512,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[2,5],"key":""},{"id":"30","name":"Report phishing, spam, or security concern","descriptionHtml":"If reporting phishing or spam emails, please follow these directions to share the original message's full headers with ITS: <a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/56361028/Reporting+spam+and+phishing+emails+to+ITS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ncssm.atlassian.net/wiki/spaces/ITS/pages/56361028/Reporting+spam+and+phishing+emails+to+ITS</a>","callToAction":"Report phishing, spam, or security concern","introHtml":"Make ITS aware of a phishing or spam message, or other security concerns.","icon":10506,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[3],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to have admin access on your computer or any other device or service.","icon":10513,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"4","name":"Set up VPN access to school","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/141131830/Installing+and+using+the+NCSSM+GlobalProtect+VPN\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relevant Wiki documents</a>","callToAction":"Set up VPN access to school","introHtml":"Want to access work stuff from outside? Let us know. (Staff only.)","icon":10526,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[3],"key":""},{"id":"8","name":"Software installation and licensing assistance","descriptionHtml":"Below, please summarize the software with which you need assistance as well as the specific installation or licensing help you require. Please note this form is not intended to be used to request new software not already supported by ITS and listed on wiki.ncssm.edu - for those requests, please use the \"New software procurement\" form.","callToAction":"Software installation and licensing assistance","introHtml":"If you need help with installing or licensing existing software supported by ITS, such as Microsoft Office, Adobe Creative Cloud, or anything else listed on wiki.ncssm.edu, submit a request here.","icon":10525,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[2,16,4],"key":""},{"id":"127","name":"SurveyMonkey Apply Help (Departmental Programs, Mentorship and Research, SRIP)","descriptionHtml":"Please fill in the form below, with as much detail as possible, and someone will be in touch shortly to assist.","callToAction":"SurveyMonkey Apply Help (Departmental Programs, Mentorship and Research, SRIP)","introHtml":"For help with the application for Mentorship & Research and the Summer Research & Innovation Program (SRIP), please submit a ticket and we'll be back in touch as soon as possible.","icon":10579,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[4],"key":""},{"id":"136","name":"Video game networking issue","descriptionHtml":"","callToAction":"Video game networking issue","introHtml":"Use to request help pertaining to network issues for video games and game consoles.","icon":10580,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[5],"key":""},{"id":"35","name":"Website help","descriptionHtml":"","callToAction":"Website help","introHtml":"Please complete this form to request changes, assistance, or training for a school website, including the new WordPress-based school website, www.ncssm.edu, launching Oct. 6 and Google Sites.","icon":10524,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[4],"key":""},{"id":"38","name":"Zoom Help","descriptionHtml":"","callToAction":"Zoom Help","introHtml":"For assistance with Zoom Meetings, Webinars, recordings, and any other videoconferencing needs with which ITS can assist.","icon":10570,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[33,16,4],"key":""},{"id":"325","name":"\"Temporary\" Outboard separating employees - Durham","descriptionHtml":"","callToAction":"\"Temporary\" Outboard separating employees - Durham","introHtml":"Request relating to separating temporary employees' account, software, data, or hardware; for Durham campus.","icon":10598,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"326","name":"\"Temporary\" Outboard separating employees - Morganton","descriptionHtml":"","callToAction":"\"Temporary\" Outboard separating employees - Morganton","introHtml":"Request relating to separating temporary employees' account, software, data, or hardware; for Morganton campus.","icon":10598,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"139","name":"Add students and families","descriptionHtml":"","callToAction":"Add students and families","introHtml":"Workflow for automating new student and family additions","icon":10517,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"188","name":"Create New VM","descriptionHtml":"","callToAction":"Create New VM","introHtml":"Standard ticket to create New VM","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"255","name":"DHCP reservation needed","descriptionHtml":"","callToAction":"DHCP reservation needed","introHtml":"For creation of a DHCP reservation for a device on the network.","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"187","name":"DNS Filter Change Request for Palo & Akamai","descriptionHtml":"","callToAction":"DNS Filter Change Request for Palo & Akamai","introHtml":"Request to change DNS Filtering rules","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"186","name":"Firewall Rule Change","descriptionHtml":"","callToAction":"Firewall Rule Change","introHtml":"Used for any Firewall rule changes","icon":10513,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"134","name":"IT Security Evaluation/Review","descriptionHtml":"","callToAction":"IT Security Evaluation/Review","introHtml":"Security review/evaluation for proposed system or service","icon":10506,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"83","name":"Outboard separating employees - Durham","descriptionHtml":"","callToAction":"Outboard separating employees - Durham","introHtml":"Request relating to separating employees' account, software, data, or hardware; for Durham campus.","icon":10514,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"162","name":"Outboard separating employees - Morganton","descriptionHtml":"","callToAction":"Outboard separating employees - Morganton","introHtml":"Request relating to separating employees' account, software, data, or hardware; for Morganton campus.","icon":10514,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"131","name":"Purchase Request","descriptionHtml":"","callToAction":"Purchase Request","introHtml":"","icon":10484,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"150","name":"Remove students and families","descriptionHtml":"","callToAction":"Remove students and 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