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Use this form to get help with Canvas or submit a Canvas-related request. You can request general Canvas support, create a course, reset a sandbox, combine or separate courses, request or grant access to a course, or manage student enrollments. Select the option that best matches your needs, and you’ll be prompted to provide the appropriate details.
Required fields are marked with an asterisk*
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Please select from the options below to get started.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the NCSSM Help Portal","sharedPortalName":"NCSSM Help Portal","announcementHeader":"Welcome to the NCSSM Help Portal!","announcementMessage":"This is NCSSM's Help Portal, a unified ticketing system for submission and management of requests of all kinds. 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You can use this form for help with access, sign-in issues, installation, errors, features, licensing, or general questions.</p>\n<p>Please provide as much detail as you can so our Application Support team can better understand your request and assist you as quickly as possible.</p>","callToAction":"Application Support Request","introHtml":"<p>Use this form to request help with supported applications, including Adobe, Dialpad, DocHub, Google, Microsoft, Zoom, and other supported applications. 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Supervisors can grant employee SIS permissions or assign groups, while all users can submit general questions and technical issues.</p>","icon":10567,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[721],"key":""},{"id":"165","name":"Blocked website","descriptionHtml":"<p>Submit this request when you need help accessing a blocked website that you believe should not be blocked.</p>","callToAction":"Blocked website","introHtml":"<p>Submit a request regarding a blocked website</p>","icon":10524,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[721,3,720],"key":""},{"id":"1416","name":"Canvas Support & Requests","descriptionHtml":"<p>Use this form to get help with Canvas or submit a Canvas-related request. 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Photos and/or screenshots are appreciated.</p>","callToAction":"Classroom Technology","introHtml":"<p>For help with Clear Touch displays, in-room computers, and other videoconferencing equipment.</p>","icon":10497,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[721],"key":""},{"id":"37","name":"Equipment Loan","descriptionHtml":"","callToAction":"Equipment Loan","introHtml":"<p>If you are a student or employee and your device has a hardware or software issues making it temporarily unavailable, ITS can issue a temporary loaner. Please include details of the issue and the need, and let us know how long you will need a loaner.</p>","icon":10472,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[755],"key":""},{"id":"1643","name":"Faculty & Staff: Classroom, Meeting & Conference Room Tech Support","descriptionHtml":"","callToAction":"Faculty & Staff: Classroom, Meeting & Conference Room Tech Support","introHtml":"<p>Issues with a classroom, meeting, or conference room setup? Tell us where and when, what you expected vs. what happened, and any error messages so ITS can help quickly.</p>","icon":10812,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10812","groups":[721],"key":""},{"id":"1854","name":"Faculty & Staff: Copy Center Work Order Form (Durham Only)","descriptionHtml":"","callToAction":"Faculty & Staff: Copy Center Work Order Form (Durham Only)","introHtml":"<p>Please fill out this quick form to send your print and copy requests our way!</p>","icon":11072,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11072","groups":[721],"key":""},{"id":"1609","name":"Faculty & Staff: Report a Device Problem","descriptionHtml":"","callToAction":"Faculty & Staff: Report a Device Problem","introHtml":"<p>Having trouble with your work device? A few details go a long way in helping ITS resolve the issues quickly.</p>","icon":10470,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[721],"key":""},{"id":"1","name":"Get general IT help","descriptionHtml":"","callToAction":"Get general IT help","introHtml":"<p>Get assistance for general IT problems and questions, including any which aren't covered in the other request types listed.</p>","icon":10541,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[755,720],"key":""},{"id":"3","name":"Get guest Wi-Fi access","descriptionHtml":"<p><a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71401652/Guest+Wi-Fi+setup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a></p>","callToAction":"Get guest Wi-Fi access","introHtml":"<p>Submit a request to ask for temporary Wi-Fi access for guests.</p>","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[721],"key":""},{"id":"1477","name":"Help populating software and systems","descriptionHtml":"","callToAction":"Help populating software and systems","introHtml":"<p>For assistance from ITS in populating software and systems with institutional data.</p>","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[755],"key":""},{"id":"237","name":"Make a Google Group/mailing list change","descriptionHtml":"","callToAction":"Make a Google Group/mailing list change","introHtml":"<p>Need assistance with the creation or updating of a Google Group/mailing list? Please let us know below.</p>","icon":10499,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[721,755],"key":""},{"id":"126","name":"NCSSM Connect Issues","descriptionHtml":"<p>Use this form to provide us with detailed information about any account issues for the NCSSM Connect program.</p>","callToAction":"NCSSM Connect Issues","introHtml":"<p>Account issues for NCSSM Connect students and staff</p>","icon":10571,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[755],"key":""},{"id":"132","name":"New Software / Application Request","descriptionHtml":"","callToAction":"New Software / Application Request","introHtml":"<p>Use this form to request ITS approval for procurement of new software not presently offered or supported by ITS or NCSSM. (Anything not listed on wiki.ncssm.edu.)</p>\n<p>This includes review of software and systems' data security, privacy, and and compliance with NCSSM's requirements.</p>\n<p>Note: this form should only be used by employees of NCSSM.</p>","icon":10547,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[721,755],"key":""},{"id":"34","name":"Register other devices for the network","descriptionHtml":"<p><a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71303216/MAC+address+registration+of+devices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a></p>","callToAction":"Register other devices for the network","introHtml":"<p>Submit a request if you need help connecting other devices to the network which do not support connecting to eduroam, such as smart speakers, game systems, etc. Be sure to check our wiki article on how to do so before submitting a ticket.</p>","icon":10477,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[3,721,720],"key":""},{"id":"20","name":"Report a network issue","descriptionHtml":"<p>Please clearly indicate your specific location and on which device(s) you are experiencing issues.</p>","callToAction":"Report a network issue","introHtml":"<p>Let us know if you're having network connectivity issues.</p>","icon":10487,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[721,720],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a bad battery.</p>","icon":10512,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[721,755],"key":""},{"id":"30","name":"Report phishing, spam, or security concern","descriptionHtml":"<p>If reporting phishing or spam emails, please follow these directions to share the original message's full headers with ITS: <a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/56361028/Reporting+spam+and+phishing+emails+to+ITS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ncssm.atlassian.net/wiki/spaces/ITS/pages/56361028/Reporting+spam+and+phishing+emails+to+ITS</a></p>","callToAction":"Report phishing, spam, or security concern","introHtml":"<p>Make ITS aware of a phishing or spam message, or other security concerns.</p>","icon":10506,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[3,721,720],"key":""},{"id":"2019","name":"Request a Loaner Laptop","descriptionHtml":"","callToAction":"Request a Loaner Laptop","introHtml":"<p>Use this request form to check out a short-term loaner laptop</p>","icon":10470,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[721,720],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[755],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to have admin access on your computer or any other device or service.</p>","icon":10513,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[755],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[755],"key":""},{"id":"4","name":"Set up VPN access to school","descriptionHtml":"<p><a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/141131830/Installing+and+using+the+NCSSM+GlobalProtect+VPN\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relevant Wiki documents</a></p>","callToAction":"Set up VPN access to school","introHtml":"<p>Want to access work stuff from outside? Let us know. (Staff only.)</p>","icon":10526,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[720,721],"key":""},{"id":"1986","name":"Software development partnership request","descriptionHtml":"","callToAction":"Software development partnership request","introHtml":"<p>If you are requesting development of apps or tools for work at NCSSM.</p>","icon":10771,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10771","groups":[755],"key":""},{"id":"8","name":"Software installation and licensing assistance","descriptionHtml":"<p>Below, please summarize the software with which you need assistance as well as the specific installation or licensing help you require. Please note this form is not intended to be used to request new software not already supported by ITS and listed on wiki.ncssm.edu - for those requests, please use the \"New software procurement\" form.</p>","callToAction":"Software installation and licensing assistance","introHtml":"<p>If you need help with installing or licensing existing software supported by ITS, such as Microsoft Office, Adobe Creative Cloud, or anything else listed on wiki.ncssm.edu, submit a request here.</p>","icon":10525,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[755],"key":""},{"id":"1415","name":"Student Canvas Support","descriptionHtml":"","callToAction":"Student Canvas Support","introHtml":"<p>Complete the following form to request help with canvas.</p>","icon":10466,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[720],"key":""},{"id":"1642","name":"Students: Report a Device Problem","descriptionHtml":"","callToAction":"Students: Report a Device Problem","introHtml":"<p>Having trouble with your device? A few details go a long way in helping ITS resolve the issues quickly.</p>","icon":10799,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10799","groups":[720],"key":""},{"id":"127","name":"SurveyMonkey Apply Help (Departmental Programs, Mentorship and Research, SRIP)","descriptionHtml":"<p>Please fill in the form below, with as much detail as possible, and someone will be in touch shortly to assist.</p>","callToAction":"SurveyMonkey Apply Help (Departmental Programs, Mentorship and Research, SRIP)","introHtml":"<p>For help with the application for Mentorship & Research and the Summer Research & Innovation Program (SRIP), please submit a ticket and we'll be back in touch as soon as possible.</p>","icon":10579,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[552],"key":""},{"id":"817","name":"AD Powershell Automation","descriptionHtml":"","callToAction":"AD Powershell Automation","introHtml":"","icon":10511,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1015","name":"AD Problem","descriptionHtml":"","callToAction":"AD Problem","introHtml":"<p>Used by Jira AD Checker Script</p>","icon":10511,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"139","name":"Add students and families","descriptionHtml":"","callToAction":"Add students and families","introHtml":"<p>Workflow for automating new student and family additions</p>","icon":10517,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"188","name":"Create New VM","descriptionHtml":"","callToAction":"Create New VM","introHtml":"<p>Standard ticket to create New VM</p>","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"255","name":"DHCP reservation needed","descriptionHtml":"","callToAction":"DHCP reservation needed","introHtml":"<p>For creation of a DHCP reservation for a device on the network.</p>","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"187","name":"DNS Filter Change Request for Palo & Akamai","descriptionHtml":"","callToAction":"DNS Filter Change Request for Palo & Akamai","introHtml":"<p>Request to change DNS Filtering rules</p>","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"135","name":"Durham Event Request","descriptionHtml":"","callToAction":"Durham Event Request","introHtml":"<p>For requesting event support at NCSSM-Durham campus</p>","icon":10499,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"186","name":"Firewall Rule Change","descriptionHtml":"","callToAction":"Firewall Rule Change","introHtml":"<p>Used for any Firewall rule changes</p>","icon":10513,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"134","name":"IT Security Evaluation/Review","descriptionHtml":"","callToAction":"IT Security Evaluation/Review","introHtml":"<p>Security review/evaluation for proposed system or service</p>","icon":10506,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"7","name":"New Employee Onboarding","descriptionHtml":"","callToAction":"New Employee Onboarding","introHtml":"<p>Request access for new employees on Durham campus.</p>","icon":10516,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"322","name":"New Temporary Employee Onboarding","descriptionHtml":"","callToAction":"New Temporary Employee Onboarding","introHtml":"<p>Request access for new temporary employees on Morganton campus.</p>","icon":10598,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"83","name":"Outboarding: Separated Employee","descriptionHtml":"","callToAction":"Outboarding: Separated Employee","introHtml":"<p>Request relating to separating employees' account, software, data, or hardware; for Durham campus.</p>","icon":10514,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"325","name":"Outboarding: Temporary Employee","descriptionHtml":"","callToAction":"Outboarding: Temporary Employee","introHtml":"<p>Request relating to separating temporary employees' account, software, data, or hardware; for Durham campus.</p>","icon":10598,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"784","name":"Preventative Maintenance","descriptionHtml":"","callToAction":"Preventative Maintenance","introHtml":"<p>A department-level ticket to track all the PMs in a department or division</p>","icon":10520,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"131","name":"Purchase Request","descriptionHtml":"","callToAction":"Purchase Request","introHtml":"","icon":10484,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"719","name":"Remove Withdrawn Students and Families","descriptionHtml":"","callToAction":"Remove Withdrawn Students and Families","introHtml":"<p>Workflow for automating removal of students and 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