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Last updated Nov. 1, 2021
As we move into Goodwin Hall, ITS would like to provide some guidance on= network connectivity, setting up hardware in your office, how to get assis= tance with support, and printing and copying.
First, of course, is the network! Here is the information you will need = to connect to the Wi-Fi network in Goodwin Hall:
Wi-F network name: NCSSM Morganton
Password: shared via email
Please note that the information will be changing in the coming mont= hs once the eduroam network, like the network on the Durham campus, is crea= ted. When we reach that point, ITS will let you all know and work with you = on the change. In the meantime, please do not share this password outside o= f NCSSM without first notifying ITS.
If you experience issues getting connected, we will have in-person and r= emote support available. Send us a ticket at http://ithelp.ncssm.edu = or by emailing ithelp@ncssm.edu and we will have on-site suppo= rt available from Nathan Harmer , as well as the ability to walk through the confi= guration remotely by our staff in Durham.
Second, there may be quite a bit of new computer hardware, including monito=
rs, docking stations, keyboards, mice, etc., that you will begin to use aft=
er you move in. Should you need assistance connecting these peripherals to =
your school-issued laptop, please let ITS know using the ticket creation in=
structions above. Also, should you notice that you need a network port acti=
vated, ITS will be preemptively checking in with everyone in the coming wee=
k, however, in the short term, you may also submit a ticket and we will act=
ivate one for you as soon as possible.
Lastly, starting soon, our copier and printer partner, Systel, will be i= nstalling a copier and a number of printers in Goodwin Hall. Once installat= ion is completed, ITS will reach out to each of you to get the copier and t= he appropriate printers set up for access from your laptop. In the interim,= if you need to print, ITS will be reaching out separately with temporary i= nstructions for directly printing to the Canon network printer moved from W= PCC.
Thank you, and if you have any follow-up questions or concerns about any= of this, please don=E2=80=99t hesitate to reach out and let us know via a ticket.
Justin, Paul, Nathan, and the ITS team