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Steps to Install Bomgar/BeyondTrust Remote Support Client for Remote Ass= istance from ITS.
Please use the following instructions to install the Bomgar/BeyondTrust = Remote Support client so that you can get remote assistance from ITS.
Only for installation when directed to do so by ITS to = support a specific remote support session.
Navigate to the link sent to you by the ITS representative or navigate d= irectly. to https://ncssm.bomgarcloud.com and click = on the name of the ITS representative with whom you are working.
You will see a screen telling you that "You are about to start a support= session..." and providing you with a list of instructions.
A file will download to your computer. If you are using Chrome,
You should see an icon indicating that your computer is connecting to th= e Remote Support session.
Once connected, you will see a chat window appear, letting you know that= you are connected to the ITS representative.
An "Access Request" window will pop up asking you to give the ITS repres= entative permission to view and control your computer. Click A= llow.
The ITS representative can then view and control your screen, and you ca= n use the chat box to communicate with them.
=Once you have been assisted, you can click Stop Sharing to end the Remote Support session.