Please refer to the following recommendations for how best to reach out to ITS, and best practices and expectations about when you should do so.
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🛟 Reaching out to ITS team
Sending ITS a ticket, either via the portal at ithelp.ncssm.edu or emailing ithelp@ncssm.edu, is the best and only supported way to send ITS a request.
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Please never:
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🏢 Physical spaces
ITS is currently in the process of moving As of 2021, ITS has moved from the old Help Desk in ETC-012 to a new and much more accessible space Help Desk in Bryan, just to the left of the entrance to the Library where the School Store used to be. We expect the new ITS Service Desk, as it will be named, to be available for walk-up service in fall of 2021.
ITS also has several offices in the Cottage, which is not available for walk-up service, and by appointment only.
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As always, however, please make sure that your first point of contact for ITS is a ticket, either via our ticketing portal at ithelp.ncssm.edu or by emailing ithelp@ncssm.edu.
🛠️ Projects and when to contact ITS
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Summary: If you are buying new software/services or you are planning on purchasing hardware that needs to be configured and networked by ITS staff, please create a ticket to let us know as soon as possible, at at least two weeks prior to the need for work to begin. |
💿 Want to buy new software, or use software or services from a new vendor?
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ITS can also be consulted to help determine the best solution to a given problem, and may be able to play a role in the vendor selection and RFP process, as needed.
💻 Want to buy new hardware and equipment? And also wanting to connect it to the NCSSM network?
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