The benefits of sending a ticket instead of calling or emailing ITS are numerous, including (but not limited to):
You reach all ITS team members, in case one or more individual team members is either out of the office or presently unable to assist.- ITS can document our work, so that we can better assist you and other community members in the future.
- ITS team members can track their time.
Please use the following instructions to send ITS a ticket:
Note: the first method requires logging into your NCSSM account, whereas the second and third options can be used from any email account.
Note: the first method requires logging into your NCSSM account, whereas the second and third options can be used from any email account.
In order to best contact ITS for technical assistance with either a problem or a request, you should send us a work ticket via the Atlassian Jira ticketing system. |
Ticket option 1: My NCSSM or Blackbaud SIS
Log into:
My NCSSM using these instructions: Logging into My NCSSM
Blackbaud SIS using these instructions: Logging into Blackbaud SIS
From the bookmarks list, select ITS Service Desk.
From the portal, select the category of your request. You may also use the search field at the top of the page to search for articles from the ITS Wiki and, in the event you do not find a relevant article, you can choose to submit a new request from there as well.
Fill out the form, making sure to fill out of the required details and provide a detailed description of your problem or request under the Description field. Also be sure to include your email address.
Ticket option 2: Direct
Navigate directly to ithelp.ncssm.edu.
Select the category of your request. You may also use the search field at the top of the page to search for articles from the ITS Wiki and, in the event you do not find a relevant article, you can choose to submit a new request.
Fill out the form, making sure to fill out of the required details and provide a detailed description of your problem or request under the Description field. Also be sure to include your email address.
Ticket option 3: Email
From your email account (either NCSSM or non-NCSSM), send an email containing a detailed description of your problem or request to ithelp@ncssm.edu.
Related articles
The content by label feature displays related articles automatically, based on labels you choose. To edit options for this feature, select the placeholder below and tap the pencil icon.
|