New to NCSSM - Employees

Welcome to NCSSM New Employees!

Now that you have your NCSSM account information, the big two things that you have to do are the following, in this order:

• 🔐 Reset your NCSSM password

• ✉️ Sign into Google using your NCSSM account

Instructional videos

Below is a list of two carefully crafted instructional videos designed to provide a smooth, step-by-step experience as you begin your journey with NCSSM. Each video covers a key aspect of your account setup and system navigation, ensuring that you are well-prepared and fully informed:

1. Changing Your Temporary Password

2. Enabling Two-Factor Authentication and Accessing Your NCSSM Google Account 

Additionally, this is how you should get IT assistance should you run into issues:

• IT: create a ticket at ithelp.ncssm.edu or email ithelp@ncssm.edu

Step 1: Change your temporary password PLEASE DO THIS FIRST!

1. Navigate to password.ncssm.edu

2. Type in your NCSSM email address (including “@ncssm.edu") and the temporary password supplied by ITS, complete the reCAPTCHA, and click Sign in

   1. Note: If you don't remember your username or password, then you'll need to contact ITS to get it reset

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3. When logging into this password management site for the first time, you will be asked to answer several security questions, and click the Save Answers button, so that you can reset the password yourself in the future using the Forgotten Password button on the home page

4. You will have an optional prompt to set up Google Authenticator to help you reset your password if you forget it. You can do one of the following:

   1. Follow the on-screen instructions to set up the authenticator app and scan the code, and click Continue

   2. Click Skip

5. You will then be automatically prompted to create a new password

6. For the New Password, type in the same password that you would like to use, with a minimum length of 12 characters. For Confirm Password, type the same thing again

7. Click the Change Password button to save your password

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Step 2: Access NCSSM Google account

1. Navigate to mail.ncssm.edu

2. Sign in using your full NCSSM email address, for example jane.doe@ncssm.edu and click Next

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3. Use your newly-set password and click Next

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4. Click I understand when prompted to accept the Google Terms and Conditions.

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5. For all employees, it's essential to set up multi-factor authentication to ensure strong account security.

6. For more information on how to use your NCSSM email account, please review these other guides or these instructions from Google