Returning Loaner Laptops

Owned by Chris Lee, created
Last updated: Mar 07, 2024 by Justin Fleming
2 min read

Please follow the steps below to return a laptop or any other equipment that was loaned to you by NCSSM.

Instructions (On-Site Return)

  1. Please return any equipment to the ITS Help Desk. Please include a stickie note with your name on it.

    1. In Durham, this is the Help Desk in Bryan, next to the Library.

    2. In Morganton, this is the Help Desk in the Library in Academic Commons

Note: If ITS is unavailable, you can also leave equipment with Campus Safety.

  1. Notify ITS that the item has been returned (either by replying to the original ticket that noted the equipment was loaned to you or creating a new ticket)

  2. ITS will pick up the equipment and inspect it for any damage. If damage is discovered the student and their family and the Cashier’s Office will be notified of assessed charges for damages

  3. ITS will update ticket and close it out upon successful resolution of the loan

Instructions (Off-Campus Return)

  1. For equipment that has been loaned off-campus, ITS will work with NCSSM Shipping and Receiving to send appropriate packing materials for its safe return

  2. For laptops, ITS will work with students to note the correct shipping information and phone number and relay that information to NCSSM Shipping and Receiving

  3. For laptops, please look at the images below and follow the steps to protect the laptop. Failure to do so may result in laptop damage charges assessed to the student

  4. Place the power adapter in the small opening and make sure that the carton lines the bottom

  5. Place the back/heavy end of the laptop into the bottom carton such that it is snug and in the groove. Place the other end of the carton over the front of the laptop such that it is encased between the two cartons

  6. Close the box and use packaging tape to seal the opening. Attach the return shipping label to the box and coordinate with delivery carrier (FedEx typically) for pickup. Note: Walgreens provides drop-off services for FedEx packages

  7. ITS will pick up the equipment and inspect it for any damage. If damage is discovered the student and their family and the Cashier’s Office will be notified of assessed charges for damages

  8. ITS will update ticket and close it out upon successful resolution of the loan.