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Front Desk/Visitor Process

All visitors are required to check in at the Goodwin Front Desk upon arrival to campus unless alternative arrangements have been approved in advance with Campus Safety.

If employees are expecting visitors, please utilize google calendar to alert the front desk in advance of the visit. All employees can add “Morganton Front Desk Events/Visitors” as a guest to their calendar event. This will also give the Administrative Associate the opportunity to review the request in advance and be prepared to greet visitors upon their arrival to campus and direct to them to the correct contact.

Once guests arrive to campus and are checked in, employees should meet their visitor at the Goodwin front desk. If you are anticipating a guest on campus, please plan to arrive at the front desk a few minutes in advance of their arrival.

Visitors must have an accompanying employee or student with them at all times.

Need additional help? A step-by-step guide for the calendar process can be found here.

Class Scheduling

Once class schedules are confirmed by the Registrar’s Office, the front desk Administrative Associate loads all courses into respective google calendars for rooms across campus. If you have questions about changing rooms, or updating information on a room calendar invite, please reach out to Jill Masten-Byers directly and cc Sasha Freeman.

Office Supplies / Break Room Restock

Every Thursday, break rooms, faculty hubs, and copiers are replenished across campus. Toner levels are also checked in each copier at least once per month. If you have a request for office supplies on campus, or notice a certain set of supplies running low, please notify Sasha Freeman by using the form below.

You can also use this form for a special request under the “other” section of the form. Keep in mind that if you request an item that is not already listed, it will go to AdOps Team for review. The AdOps Team will then follow up on next steps for ordering or options for alternative items.

https://ncssm.atlassian.net/servicedesk/customer/portal/20/create/195

Van Reservations

To request a vehicle to travel on or off campus, Campus Safety requires the following information:

  • Trip title

  • Time of departure and time you will need to pick up the keys

  • Time of return to campus and time you will return the keys

  • Name of person/group needing the vehicle

  • Location of destination

All vehicle keys are located in the safety hub.

Please note that the pick up and the return time of the keys must be honored because the vehicle may be reserved by someone else. In particular, keys cannot be picked up hours in advance of a reservation due to other reserved events during the same day.

After use of a vehicle, the following items must be completed:

  • All items in the key bag must be returned to the front desk or safety hub

  • The log sheet in the bag must be filled out, including beginning and ending mileage from the trip

  • Vans must be returned cleaned with all items and trash removed from the vehicle

  • If the gas tank is less than half full at the time of return, please fill it back up to the full line. If needed, gas cards are located in the key bags for specific ones.

    • Please note that Campus Safety team does not fill up the gas tank, that is the responsibility of the person(s) driving the van(s). Also, if you notice something needs addressing when you are driving, please alert security when you return the keys. IE: tire pressure low, windshield wiper is broken or any dashboard lights are on.

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