Installing and using the GlobalProtect VPN

NCSSM’s Palo Alto Networks firewall provides a VPN (Virtual Private Network), GlobalProtect, as part of its capabilities. Instructions for its installation and use by NCSSM Employees, Students, and Contractors are provided below. Please create a ticket for ITS if you have any issues or questions regarding these instructions.

Using the GlobalProtect Client

• The GlobalProtect Client must be used On and Off Campus.

• Employees and Students please connect to fw.ncssm.edu and authenticate to Google.

• NCSSM Contractors please connect to con-fw.ncssm.edu and use your NCSSM-provided usernames and passwords.

• Once GlobalProtect is installed, use the following instructions to connect your client to the NCSSM VPN.

Windows and macOS installation for employees and students

• Launch the GlobalProtect application then it will present a window asking for a portal address. Enter fw.ncssm.edu and click Connect. 

• Open

  

• GlobalProtect will open a browser and prompt for Google login please use your NCSSM email and password

• Open

  

• When you want to disconnect select the hamburger menu in the top right corner of the GlobalProtect app and select Disconnect.

Windows and macOS installation for contractors

• Launch the GlobalProtect application, and it will then present a window asking for a portal address. Enter con-fw.ncssm.edu and click Connect. 

• Enter your NCSSM credentials in Username and Password. (It is not necessary to prepend your username with “NCSSM\” or to include "@ncssm.edu" at the end of the Username.) Leave the Remember Me box checked unless you wish to enter your credentials each time you use the VPN.

• When you want to disconnect select the hamburger menu in the top right corner of the GlobalProtect app and select Disconnect.

   

Installing the GlobalProtect Client

Follow the set of instructions appropriate to your client system to install the GlobalProtect client. Then, continue to the Using GlobalProtect section for instructions on its use.

Windows

To install the GlobalProtect VPN client on Windows, follow these steps:

1. Employees and contractors, please first confirm that you do not already have GlobalProtect installed. If you already have the client installed, no further action is needed.

2. Employees and students go to fw.ncssm.edu, Contractors go to con-fw.ncssm.edu

   1. Employees and students: log in with Google

   2. Contractors: log in with your NCSSM credentials

   3. Select Download Windows 64 bit GlobalProtect agent

3. Locate the installer you downloaded in the previous step, and open it to install the application. Click Next on each of the presented screens to proceed with the installation.

4. After the installation completes and you click Close, the VPN client will automatically launch

5. Login Instructions Installing and using the GlobalProtect VPN | Using the GlobalProtect Client

Please create a ticket for ITS if you have any issues installing the client.

macOS

Installing the GlobalProtect VPN client on macOS is substantially similar to the process for installing it on Windows. 

1. Employees and contractors, please first confirm that you do not already have GlobalProtect installed. If you already have the client installed, no further action is needed.

2. Employees and students go to fw.ncssm.edu, Contractors go to con-fw.ncssm.edu

   1. Employees and students: log in with Google

   2. Contractors: log in using your NCSSM credentials

   3. Select Download Mac 32/64 bit GlobalProtect agent

3. Locate the file you saved in the previous step, and open it to install the application.

4. Click Continue to step through the installer.

5. Click Install, providing your username and password on the Mac when prompted.

6. Login Instructions Installing and using the GlobalProtect VPN | Using the GlobalProtect Client

Please create a ticket for ITS if you have any issues installing the client.