NCSSM.edu Governance

🪄 Introduction

NCSSM's web presence is the primary public communications medium used to promote and enhance the institution’s image by providing relevant and up-to-date information about our programs, courses, partnerships, resources for teachers and students, and accomplishments. The website at www.ncssm.edu should:

  • Establish an online identity that captures the brand identity of the North Carolina School of Science and Mathematics

  • Reinforce the institution’s goals outlined in NCSSM's strategic plan, Planning Our Future, Building on Success

  • Create a rewarding user experience that will promote the mission of the institution of the North Carolina School of Science and Mathematics to:

    • educate and nurture academically talented students to become state, national, and global leaders,

    • increase access to high-quality public education in North Carolina, and

    • cultivate engaged citizens who will work for the betterment of the world, through challenging programs, with an emphasis on STEM, driven by the pursuit of excellence and innovation.

📜 Purpose

The purpose of this document is to provide a collaborative, centralized framework that governs the ongoing development, deployment, delivery, and maintenance of NCSSM's digital presence, and to maintain consistent branding and messaging along with establishing policies, procedures, and standards that optimize operation and maintenance of NCSSM's website.

Operating with a finite amount of resources to support our target audience’s rapid adoption of advancing technologies, the growing demands for web-based services can only be met through institution-wide solutions that streamline productivity and foster efficiency.

Effective web governance will be achieved through a structure consisting of a hierarchy of resources adhering to established guidelines, policies, and procedures.

🏗 Governance Structure

  • Webmaster - the primary owner of the website is responsible for the implementation, maintenance, and quality control of the website.

  • Web Communications – this group, consisting of resources from External Relations and Information Technology Services (Webmaster), is responsible for the design and content of the website and may recommend purchases, policies, and procedures to report to Direct Reports to get buy-in from divisions and vice-chancellors.

  • Web Advisory Council – appointed by the CIO and/or Vice-Chancellor for External Relations, this group is charged with providing strategic direction, creating and policing adherence to standards to ensure the accuracy, consistency, and integrity of the website.

  • Web Editors – made up of Content Management System (CMS) editors that adhere to established policies and procedures to produce content to an appropriate standard.

Responsibilities of the Webmaster

  • Perform CMS maintenance, development, and upgrades.

  • Ensure compliance with all legal and regulatory standards, including accessibility and security.

  • Facilitate and resolve non-compliance issues.

  • Create website analytics reports and deliver them to contributors.

  • Provide training to approved web editors.

Responsibilities of Web Communications

  • Set strategic website goals in line with NCSSM’s strategic plan, and the Key Performance Indicators to measure those goals.

  • Ensure site quality and content integrity.

  • Establish appropriate policies, processes, and procedures to govern current and future website standards.

  • Set resourcing and budget authorization.

  • Monitoring overall site performance.

  • Work with web editors to ensure that their efforts remain strategic and on message.

Responsibilities of Web Advisory Council

  • Stay informed of website goals and give feedback when needed.

  • Approve and bring awareness to the appropriate policies, processes, and procedures to govern current and future website standards.

Responsibilities of Web Editors

  • Access the CMS regularly and have a level of familiarity and competency in the system.

  • Use best practices for updated content, naming conventions, asset placement, and accessible HTML coding.

  • Review website analytics reports that provide insight into how their content is or isn’t being used.

Current Web Editors

Training and Compliance Requirements for Web Editors

Staff, faculty, or students assigned to creating and/or maintaining Web pages will be required to complete the following requirements before they are given access to the CMS:

  • Complete CMS and Web guidelines training by the Webmaster.

  • Complete network security training required by Information Technology Services.

  • Use multi-factor authentication to access any editing interface in the website.

  • Understand and abide by the policies and procedures in this document.

  • Agree not to publish web pages without page content, with "Coming Soon", "Under Construction" or similar messages. Note: This may be avoided by leaving incomplete web pages unpublished.

  • Agree not to use copyrighted material unless written notification has been given from the copyright holder.

Website policies and procedures

The purpose of policies and procedures around this information is to provide consistent, accurate, current, and secured information to users of NCSSM.edu websites. This will provide several benefits such as:

  • Accurate, current, and consistent information across institutional websites.

  • A unified data organization scheme with data that can be accessed in a standard way, across multiple sites. This aids communication and interoperability.

  • Information that is secured and complies with organizational policies.

  • Reducing risks to the organization, its constituents, and stakeholders.

Website Ownership

To use copyrighted material, web editors must give written notice to the copyright holder and receive written permission from the copyright holder to use it.

Any student-generated content must not be published through an iframe pointing to a student-controlled resource, and, must be reviewed and approved by the Webmaster prior to incorporation.

Websites of official NCSSM departments must reside in the ncssm.edu domain unless approval is granted from the Web Communications Team. For questions, contact the Webmaster at webmaster@ncssm.edu.

All institutional Web pages must comply with local, state, and federal laws and NCSSM’s existing policies and procedures.

 

Network Acceptable Use & Data Management Policies

NCSSM has established specific policies for accessing the NCSSM network and data management. Appropriate use of computing and networking resources and ensuring the integrity of data and privacy is everybody’s responsibility. Technological and information resources and the access provided by the institution to campus resources are to be governed by these documents.

The Network Acceptable Use Policy applies to technology administered by individual departments, to student-owned hardware connected to the campus network, to the resources administered by departments such as the Library or Information Technology Services, and to actions originating from computer systems maintained by members of the campus community off-campus which connect remotely to the institution's network services.

Both the Network Acceptable Use and the Data Management policies apply to all systems owned, managed, or administered by the institution and any use of those systems. Many specific areas and/or systems may have service-specific policies that apply in addition to these policies. Please refer to the entire documents found at Network Acceptable Use and Data Management.

🔧 Website Technical Overview

Website name

NCSSM.edu

Description

This version of the website was created to combine the websites of the various programs we offer.

Owner

@Will Mack

Content Management System

Apostrophe 0.5

Version

4.0

Version date

October 2015

Architecture

Service or Tool

 

Service or Tool

 

1

Liquid Web

Hosting provider.

Applications Used

Scripts used in the current website version.

Application

Function

Application

Function

1

Apostrophe CMS

This is the software that allows one to edit the website. It also keeps track of the various content types we offer like events, courses, news, and blogs.

2

Google Analytics

This tracks usage of the website.

3

Google Tag Manager

This combined all of Google scripts into one.

4

Crazy Egg

This is used for testing usability.

5

Add This

This is used to share pages to social media.

 

Known errors

Error

Error date

Error report

Error

Error date

Error report

1

Social media images aren’t pulled into Facebook or Twitter by default.

Jun 1, 2020

 

2

Mobile version does not populate items on the homepage in the same priority as the desktop version.

Mar 5, 2021

 

3

Iconography is broken on certain pages.

Jun 30, 2020

 

4

There is no way to control what content gets indexed in the site search.

Dec 1, 2020

 

5

Search does not include any content outside of the CMS.

Dec 1, 2020

 

6

People navigate to the incorrect login page.

Mar 23, 2021

 

7

Top navigation links do not have the correct ARIA roles.

Jun 30, 2020

 

8

Page titles (in the code) are not descriptive enough for WCAG AA standards.

Jun 30, 2020

 

9

NCSSM-Morganton’s timeline has no alternatives for its content (i.e. transcripts, audio descriptions, ability to disable javascript and still view)

Jun 30, 2020

 

10

Some content does not fit in its element container.

Jun 30, 2020

 

📚 Website History

Record of previous website versions

Website name

Discover NCSSM.edu

Description

This version of the website was created to show the new NCSSM brand with the catalyst logo and new color scheme.

Owner

@Will Mack

Content Management System

Drupal 7.0

Version

3.0

Version date

March 2015

 

Website name

Experience NCSSM.edu

Description

This version of the website was created to implement a Content Management System and transition to a new calendar tool.

Owner

@Will Mack

Content Management System

Drupal 6.0

Version

2.5

Version date

September 2010

Website name

Experience NCSSM.edu

Description

This version of the website was created to reorganize the navigation and add interactivity.

Owner

@Will Mack

Content Management System

None; PHP, HTML, CSS

Version

2.0

Version date

September 2008

Website name

NCSSM.edu

Description

This was the first version of the website.

Owner

NCSSM Communications

Content Management System

None; HTML

Version

1.0

Version date

September 2003