New to NCSSM

Welcome to NCSSM!

Now that you have your NCSSM account information, the big three things that you have to do are the following, in this order:

• 🔐 Reset your NCSSM password

• ✉️ Sign into Google using your NCSSM account

• 📝 Sign into the Blackbaud SIS to complete your enrollment contract and forms

Instructional videos

Below is a list of three carefully crafted instructional videos designed to provide a smooth, step-by-step experience as you begin your journey with NCSSM. Each video covers a key aspect of your account setup and system navigation, ensuring that you and your family are well-prepared and fully informed:

1. Changing Your Temporary Password

2. Enabling Two-Factor Authentication and Accessing Your NCSSM Google Account 

3. Accessing the Blackbaud Student Information System and Required Forms

Additionally, this is how you should get Forms and IT assistance should you run into issues:

• Forms: create a ticket at formshelp.ncssm.edu

• IT: create a ticket at ithelp.ncssm.edu

Step 1: Change your temporary password PLEASE DO THIS FIRST!

1. Navigate to password.ncssm.edu

2. Type in your NCSSM username and the temporary password supplied by ITS, complete the reCAPTCHA, and click Sign in

   1. Note: If you don't remember your username or password, then you'll need to contact ITS to get it reset

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3. When logging into this password management site for the first time, you will be asked to answer several security questions, and click the Save Answers button, so that you can reset the password yourself in the future using the Forgotten Password button on the home page

4. You will have an optional prompt to set up Google Authenticator to help you reset your password if you forget it. You can do one of the following:

   1. Follow the on-screen instructions to set up the authenticator app and scan the code, and click Continue

   2. Click Skip

5. You will then be automatically prompted to create a new password

6. For the New Password, type in the same password that you would like to use, with a minimum length of 12 characters. For Confirm Password, type the same thing again

7. Click the Change Password button to save your password

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Step 2: Access NCSSM Google account

1. Navigate to mail.ncssm.edu

2. Sign in using your full NCSSM email address, for example unicorn27u@ncssm.edu or unicorn27u.f1@ncssm.edu and click Next

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3. Use your newly-set password and click Next

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4. Click I understand when prompted to accept the Google Terms and Conditions.

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5. For all students, it's essential to set up multi-factor authentication to ensure strong account security.

6. For more information on how to use your NCSSM email account, please review these other guides or these instructions from Google

Step 3: Access Blackbaud Student Information System (SIS)

1. Navigate to bbsis.ncssm.edu

2. Enter your full NCSSM email address, for example unicorn27u@ncssm.edu or unicorn27u.f1@ncssm.edu, and click Next

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3. If you are prompted to “Sign in to Blackbaud,” make sure your NCSSM account is selected and click Continue

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4. You should arrive at either the Resources page (Students and Families) or My Day page (Faculty and Staff) in the Blackbaud SIS, and will see a Welcome dialogue box which you may close

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Complete required forms

Please use the following guides to complete required forms, contracts, and uploads.

• Forms and contract instructions

• Medical forms uploads - required for Residential program only

Other important resources to review

• Review technology requirements and laptop recommendations