Jira Service Management

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Please be sure to list exact room information in your description. 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Let us know. (Staff only.)","icon":10526,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[3],"key":""},{"id":"3","name":"Get guest Wi-Fi access","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71401652/Guest+Wi-Fi+setup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Get guest Wi-Fi access","introHtml":"Submit a request to ask for temporary Wi-Fi access for guests.","icon":10519,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10519","groups":[5,3],"key":""},{"id":"114","name":"Microsoft software help","descriptionHtml":"Should you require instructions for installing Microsoft Office, please refer to <a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/176717825/Microsoft+Office\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">these instructions</a>.","callToAction":"Microsoft software help","introHtml":"","icon":10575,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10575","groups":[4],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[3,16],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to have admin access on your computer or any other device or service.","icon":10513,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10513","groups":[3],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10517","groups":[3],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10516","groups":[3],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license or help with installation, submit a request here.","icon":10547,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10547","groups":[2,16,4],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[2],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[5,4],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a bad battery.","icon":10512,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[5,2],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, make changes to a service or upgrade an application.","icon":10528,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://ncssm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"New to NCSSM"},{"id":3,"name":"Accounts and Security"},{"id":4,"name":"Applications"},{"id":2,"name":"Computers and Devices"},{"id":5,"name":"Network, Servers, and Infrastructure"}],"orderMapping":{"4":[33,32,31,38,114,113,36,39,35,1,8,12],"1":[1,4,6,30,12,13,9],"2":[1,8,9,40,13],"5":[19,3,34,36,20,12,13],"20":[78],"3":[2,3,4,30,5,6,7,83],"16":[2,20,8,33,31,38,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7914e1b9-d919-3f7b-8fd3-f321b3eebadf","appLinkName":"System Confluence","appLinkUrl":"https://ncssm.atlassian.net/wiki","spaceKey":"ITS","spaceName":"ITS Wiki","spaceUrl":"https://ncssm.atlassian.net/wiki/spaces/ITS","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"NCSSM Service Desk","description":"Welcome to the help center - we're here to help! 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