Jira Service Management

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Students can only qualify to request Adobe CC licensing should they have academic, campus service, or other institutional work that requires this software.","icon":10573,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[4],"key":""},{"id":"33","name":"Blackbaud SIS help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/54853633/Blackbaud+SIS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>. Please also note that changes to enrollments in the Blackbaud SIS, as well as changes to demographic information, must be submitted to the Registrar's Office at <a href=\"mailto:registrar@ncssm.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">registrar@ncssm.edu</a>","callToAction":"Blackbaud SIS help","introHtml":"Please fill out this form to submit your request for assistance with the Blackbaud SIS, including access or permissions issues, or help using the SIS.","icon":10567,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[4,16],"key":""},{"id":"31","name":"Canvas help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/67731558/Canvas+LMS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Canvas help","introHtml":"Complete the following form to request a change or assistance with Canvas, such as modifying course settings, adding people, combining or splitting sections, etc.","icon":10566,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[4,16],"key":""},{"id":"40","name":"Classroom Technology","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/38633477/Classroom+Technology\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Information in the ITS Wiki</a>. Please be sure to list exact room information in your description. Photos and/or screenshots are appreciated.","callToAction":"Classroom Technology","introHtml":"For help with Clear Touch displays, in-room computers, and other videoconferencing equipment.","icon":10497,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[2],"key":""},{"id":"36","name":"Dialpad (phone) help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/140869754/Dialpad\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relevant Wiki documents</a>","callToAction":"Dialpad (phone) help","introHtml":"Request assistance with Dialpad, our VoIP phone system, including access, number assignment, app support, or desk phone assistance.","icon":10572,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[5,4],"key":""},{"id":"37","name":"Equipment Loan","descriptionHtml":"","callToAction":"Equipment Loan","introHtml":"If you are a student or employee and your device has a hardware or software issues making it temporarily unavailable, ITS can issue a temporary loaner. Please include details of the issue and the need, and let us know how long you will need a loaner.","icon":10472,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[16],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[16,3],"key":""},{"id":"1","name":"Get general IT help","descriptionHtml":"","callToAction":"Get general IT help","introHtml":"Get assistance for general IT problems and questions, including any which aren't covered in the other request types listed.","icon":10541,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2,4],"key":""},{"id":"3","name":"Get guest Wi-Fi access","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71401652/Guest+Wi-Fi+setup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Get guest Wi-Fi access","introHtml":"Submit a request to ask for temporary Wi-Fi access for guests.","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[5,3],"key":""},{"id":"19","name":"Get Wi-Fi access","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/30015490/Wi-Fi+and+Networking\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Get Wi-Fi access","introHtml":"Get access to the school's Wi-Fi network, eduroam.","icon":10519,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[5],"key":""},{"id":"32","name":"Google help","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/84476018/Google+Workspace\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Google help","introHtml":"Submit a request regarding a change or help needed with a Google application.","icon":10565,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[4],"key":""},{"id":"114","name":"Microsoft software help","descriptionHtml":"Should you require instructions for installing Microsoft Office, please refer to <a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/176717825/Microsoft+Office\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">these instructions</a>.","callToAction":"Microsoft software help","introHtml":"For help with Microsoft Office and other Microsoft applications supported by ITS.","icon":10575,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[4],"key":""},{"id":"126","name":"NCSSM Connect Issues","descriptionHtml":"Use this form to provide us with detailed information about any account issues for the NCSSM Connect program.","callToAction":"NCSSM Connect Issues","introHtml":"Account issues for NCSSM Connect students and staff","icon":10571,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[3],"key":""},{"id":"132","name":"New software procurement","descriptionHtml":"Use this form to request ITS approval for procurement of new software not presently offered or supported by ITS or NCSSM. (Anything not listed on wiki.ncssm.edu.) ITS requires a vendor risk assessment of any software being used by employees or utilizing hardware or data belonging to NCSSM.\nNote: this form should only be used by employees of NCSSM.","callToAction":"New software procurement","introHtml":"Use this form to request ITS approval for procurement of new software not presently offered or supported by ITS or NCSSM. (Anything not listed on wiki.ncssm.edu.)\nNote: this form should only be used by employees of NCSSM.","icon":10547,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4],"key":""},{"id":"34","name":"Register other devices for the network","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/71303216/MAC+address+registration+of+devices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Wiki documents</a>","callToAction":"Register other devices for the network","introHtml":"Submit a request if you need help connecting other devices to the network which do not support connecting to eduroam, such as smart speakers, game systems, etc.","icon":10477,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[5],"key":""},{"id":"20","name":"Report a network issue","descriptionHtml":"Please clearly indicate your specific location and on which device(s) you are experiencing issues.","callToAction":"Report a network issue","introHtml":"Let us know if you're having network connectivity issues.","icon":10487,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[5,16],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5,4],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a bad battery.","icon":10512,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[5,2],"key":""},{"id":"30","name":"Report phishing, spam, or security concern","descriptionHtml":"If reporting phishing or spam emails, please follow these directions to share the original message's full headers with ITS: <a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/56361028/Reporting+spam+and+phishing+emails+to+ITS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ncssm.atlassian.net/wiki/spaces/ITS/pages/56361028/Reporting+spam+and+phishing+emails+to+ITS</a>","callToAction":"Report phishing, spam, or security concern","introHtml":"Make ITS aware of a phishing or spam message, or other security concerns.","icon":10506,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[3],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to have admin access on your computer or any other device or service.","icon":10513,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"4","name":"Set up VPN access to school","descriptionHtml":"<a href=\"https://ncssm.atlassian.net/wiki/spaces/ITS/pages/141131830/Installing+and+using+the+NCSSM+GlobalProtect+VPN\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relevant Wiki documents</a>","callToAction":"Set up VPN access to school","introHtml":"Want to access work stuff from outside? Let us know. (Staff only.)","icon":10526,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[3],"key":""},{"id":"8","name":"Software installation and licensing assistance","descriptionHtml":"Below, please summarize the software with which you need assistance as well as the specific installation or licensing help you require. Please note this form is not intended to be used to request new software not already supported by ITS and listed on wiki.ncssm.edu - for those requests, please use the \"New software procurement\" form.","callToAction":"Software installation and licensing assistance","introHtml":"If you need help with installing or licensing existing software supported by ITS, such as Microsoft Office, Adobe Creative Cloud, or anything else listed on wiki.ncssm.edu, submit a request here.","icon":10525,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[2,16,4],"key":""},{"id":"127","name":"SurveyMonkey Apply help (Mentorship & Research, SRIP)","descriptionHtml":"Please fill in the form below, with as much detail as possible, and someone will be in touch shortly to assist.","callToAction":"SurveyMonkey Apply help (Mentorship & Research, SRIP)","introHtml":"For help with the application for Mentorship & Research and the Summer Research & Innovation Program (SRIP), please submit a ticket and we'll be back in touch as soon as possible.","icon":10579,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[31],"key":""},{"id":"35","name":"Website help","descriptionHtml":"","callToAction":"Website help","introHtml":"Please complete this form to request changes, assistance, or training for a school website.","icon":10524,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[4],"key":""},{"id":"38","name":"Zoom Help","descriptionHtml":"","callToAction":"Zoom Help","introHtml":"For assistance with Zoom Meetings, Webinars, recordings, and any other videoconferencing needs with which ITS can assist.","icon":10570,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[4,16],"key":""},{"id":"10","name":"Emailed 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Event Request","introHtml":"For requesting event support at NCSSM-Morganton campus","icon":10499,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"83","name":"Outboard separating employees","descriptionHtml":"","callToAction":"Outboard separating employees","introHtml":"Request relating to separating employees' account, software, data, or hardware.","icon":10514,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"131","name":"Purchase Request","descriptionHtml":"","callToAction":"Purchase Request","introHtml":"","icon":10484,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"125","name":"Reporting","descriptionHtml":"","callToAction":"Reporting","introHtml":"Internal request for reporting needs","icon":10523,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, make changes to a service or upgrade an application.","icon":10528,"iconUrl":"https://ncssm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"78","name":"Summer Accelerator Help","descriptionHtml":"","callToAction":"Summer Accelerator 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