ITS is able to assist in a number of ways regarding Zoom Webinars for major events at NCSSM. That being said, there are also several different roles that we are unable to play in events using Zoom Webinars. Please review these expectations prior to engaging ITS for Zoom Webinars assistance, and let us know by ticket if you have any questions or concerns.
ITS services and responsibilities
ITS is able to assist with the following, via request at ithelp@ncssm.edu or the http://ithelp.ncssm.edu ticket portal:
Training
ITS is happy to run training sessions with anyone interested in hosting a Webinar, and can provide tips, tricks, and best practices to be successful
Webinar creation. Please supply us with:
Name of event
Date and time
Host name(s) and email address(es)
Panelist name(s) and email address(es)
Do you need Q&A?
Troubleshooting technical issues in advance or during event
Live technical assistance for major events*, where someone from ITS will stand by in the Webinar to resolve technical issues that may arise
Review and update settings
Check to make sure mics and cameras work
Troubleshoot link issues
Resolve Zoom app problems
On-hand for miscellaneous technical issues
Accessing and sharing recordings after the fact
ITS limitations
ITS is unable to assist with the following during a live Webinar:
Hosting responsibilities
Starting the webinar (from Practice Mode)
Recording the webinar
Answering or managing questions and comments in Q&A and Chat
Livestreaming the Webinar to Facebook or YouTube
Turning panelists mics and cameras on and off throughout the Webinar
Screen-sharing for a slideshow or video
Managing or participating presentation content
*Major events will have over 1000 estimated participants, and/or be of key import to the whole of the institution. Examples include: Discovery Day, Welcome Day, Convocation, a major presentation to the entire population of the school, etc.