Front Desk Processes & Administration

Front Desk/Visitor Process

All visitors are required to check in at the Goodwin Front Desk upon arrival to campus unless alternative arrangements have been approved in advance with Campus Safety.

If employees are expecting visitors, please utilize google calendar to alert the front desk in advance of the visit. All employees can add “Morganton Front Desk Events/Visitors” as a guest to their calendar event. This will also give the Administrative Associate the opportunity to review the request in advance and be prepared to greet visitors upon their arrival to campus and direct to them to the correct contact.

Need additional help? A step-by-step guide for the calendar process can be found here.

Checking in at the Front Desk (Verkada)

All visitors to NCSSM-Morganton must sign in on the iPad at the front desk with the Verkada system. The Verkada system will ask for the following information from each guest:

• Reason for Visit

• Phone number

• Email address

• Photo ID

• Campus Host

Once all information is submitted and approved, a visitor pass will print for the guest to wear while on campus and the employee/student will receive an email notifying them of their visitor’s arrival in Goodwin Lobby. Once you receive the notification email, please come to the Goodwin Front Lobby to meet your guest.

If you are an employee visiting from Durham, please check in at the front desk of Goodwin Hall by providing your employee ID.

For more detailed directions on visitor processes, please review the NCSSM-Morganton Check-in Procedures document.

Morganton Staff Calendar

We ask that all Morganton employees, faculty and staff, utilize this shared NCSSM calendar to record any time out of the office or extended periods of remote work. This assists our administrative teams with scheduling and allows for clearer communication across the institution. Durham employees can also utilize this calendar to indicate when they will be visiting or working from Morganton’s campus.

• Access the Staff Google Calendar HERE.

• Create an Event for Time Off/Out of Office:

  1. Open the Staff Google Calendar and click on the desired date.

  2. Select "Out of office" from the event options.

  3. Set the start and end time/date.

  4. Customize the title (e.g., "John Doe - Vacation" or "Jane Smith - Out of Office").

  5. Add any necessary details in the description (e.g., contact person during absence).

• Set the Visibility and Notifications:

  1. Set the event as public.

  2. Set notifications or reminders if needed.

Office Supplies / Break Room Restock

Every Friday, break rooms, faculty hubs, and copiers are replenished across campus. Toner levels are also checked in each copier at least once per month. If you have a request for office supplies on campus, or notice a certain set of supplies running low, please notify Sasha Freeman by using the form below.

You can also use this form for a special request. Keep in mind that if you request an item that is not already provided, it will go to AdOps Team for review. The AdOps Team will then follow up on next steps for ordering or options for alternative items.

https://ncssm.atlassian.net/servicedesk/customer/portal/20/create/195

Special Events, Lost and Found and Deliveries/DoorDash

For delivery of food or items to the front desk by parents/guardians(special events) - Please email the Administrative Operation (AdOps) team (adopshelp@ncssm.edu) in advance of the delivery date. We can make sure all items are kept safe and secure and allow storage space if needed.

For lost-and-found items: Please attach a note saying where the item was found and the date it was delivered to the front desk. Items will be stored by staff at the front desk until claimed by students or employees.

For DoorDash or food delivery to campus: 

• All items must have a name on the order 

• If you (or someone else) order items and you receive notification that it has been delivered, please come to collect the order immediately

• If the order was delivered to the flagpole and you do not pick it up - it will be brought to the front desk.  If you do not pick up your order by 5 PM that same day - the order will be discarded.

Morganton Vehicles Processes

To request a vehicle for travel, Campus Safety requires the following steps:

1. Driver Agreement: Ensure a signed Driver Agreement form is on file.

2. Vehicle Request Form: Complete the https://ncssm.atlassian.net/servicedesk/customer/portal/20/create/238 . The form will ask for:

   • Trip title

   • The person or department submitting the request

   • Departure and return date/time

   • Destination address(es)

   • Total number of travelers

The form must be submitted at least 24 hours prior to trip departure. Once your reservation is confirmed, you will receive a google calendar invitation.  Your reservation is not confirmed until you receive the invitation.  You will pick up the keys at the Security Hub.

Key Pickup & Return Guidelines:

• Keys can be picked up no earlier than 30 minutes before your scheduled departure.

• Keys must be returned no later than 30 minutes after your return to campus.

• Please verify that both the van keys and gas card are included in the key bag when picking up and returning the keys.

End of Trip Checklist:

• Upon completion of your trip, you will receive an email from Vehicle Reservations with a Google form that must be filled out immediately and will include the following:

  • Be sure to remove all personal items and trash from the vehicle.

  • If the fuel level is below half a tank, refill the vehicle using the correct fuel.

  • Note any damages or issues that need attention by Campus Safety.

  • If you refuel the vehicle, please upload a photo of the receipt to the Google form.

    • Here is an example of the google form

Printer Protocol / Notifications if a Printer Goes Down

For instructions on printer protocol for the Administrative Operations team, please see the following document. This protocol also includes information on how to seek assistance if a printer goes down with an error message, lack of toner, etc.

Business Cards and Name Tags

We are excited to announce a streamlined process for ordering business cards and name tags for all employees. Whether you're a new hire or looking to replenish your supply, we've got you covered!

• If you're a new member of our team, please take a moment to fill out the Business Card and Name Tag Order Form linked below, if you haven’t already. This will ensure that you receive your personalized business cards and name tags promptly.

• Current employees, you can also use the same form to request re-orders as needed. https://ncssm.atlassian.net/servicedesk/customer/portal/20/create/216

• If you have any questions or need assistance with the ordering process, please don't hesitate to reach out to Sasha Freeman.

Thank you for helping us maintain a professional and cohesive brand identity across our organization. We appreciate your cooperation in utilizing this new process for ordering business cards and name tags.

Guest Wifi

Please review the following document to access the guest wifi password.

Campus Contracted Services Hours

School Store

Monday 11:00 - 1:00, Wednesday 11:00 - 1:00, Friday 11:00 - 4:00

Cafeteria Hours

Monday - Friday Saturday and Sunday

Breakfast 7:30 - 9:30 Brunch 10:00 - 1:00

Lunch 11:30 - 1:30 Dinner 5:00 - 7:00

Dinner 5:00 - 7:00

Health Clinic

Monday - Friday 8:00 - 4:00

EcoGrounds Cafe

Monday - Friday 7:30 - 3:30

Google Calendar Scheduling

Please refer to this document when you are scheduling meetings on Google Calendar

Organization of Google Groups

Use Employees@ncssm.edu to reach all NCSSM employees.

Use Mor.employees@ncssm.edu to reach all NCSSM Morganton employees.

Use Mor.staff@ncssm.edu to reach all NCSSM Morganton staff.

Use Mor.faculty@ncssm.edu to reach all NCSSM Morganton faculty.

Use Mor.students@ncssm.edu to reach all NCSSM Morganton students.

Use Mor.Families@ncssm.edu to reach all NCSSM Morganton families.

For a better understanding on how these groups are created, please visit this link to the ITS Wiki.