Front Desk Processes & Administration
- Caroline Glover
- Sasha Freeman
Front Desk/Visitor Process
All visitors are required to check in at the Goodwin Front Desk upon arrival to campus unless alternative arrangements have been approved in advance with Campus Safety.
If employees are expecting visitors, please utilize google calendar to alert the front desk in advance of the visit. All employees can add “Morganton Front Desk Events/Visitors” as a guest to their calendar event. This will also give the Administrative Associate the opportunity to review the request in advance and be prepared to greet visitors upon their arrival to campus and direct to them to the correct contact.
Once guests arrive to campus and are checked in, employees should meet their visitor at the Goodwin front desk. If you are anticipating a guest on campus, please plan to arrive at the front desk a few minutes in advance of their arrival.
Visitors must have an accompanying employee or student with them at all times.
Need additional help? A step-by-step guide for the calendar process can be found here.
Checking in at the Front Desk (Verkada)
All visitors to NCSSM-Morganton must sign in on the iPad at the front desk with the Verkada system. The Verkada system will ask for the following information from each guest:
Reason for Visit
Phone number
Email address
Photo ID
Campus Host
Once all information is submitted and approved, a visitor pass will print for the guest to wear while on campus and the employee/student will receive an email notifying them of their visitor’s arrival in Goodwin Lobby. Once you receive the notification email, please come to the Goodwin Front Lobby to meet your guest.
If you are an employee visiting from Durham, please check in at the front desk of Goodwin Hall by providing your employee ID.
Morganton Staff Calendar
We ask that all Morganton employees, faculty and staff, utilize this shared NCSSM calendar to record any time out of the office or extended periods of remote work. This assists our administrative teams with scheduling and allows for clearer communication across the institution. Durham employees can also utilize this calendar to indicate when they will be visiting or working from Morganton’s campus.
Access the Staff Google Calendar HERE.
Create an Event for Time Off/Out of Office:
Open the Staff Google Calendar and click on the desired date.
Select "Out of office" from the event options.
Set the start and end time/date.
Customize the title (e.g., "John Doe - Vacation" or "Jane Smith - Out of Office").
Add any necessary details in the description (e.g., contact person during absence).
Set the Visibility and Notifications:
Set the event as public.
Set notifications or reminders if needed.
Class Scheduling
Once class schedules are confirmed by the Registrar’s Office, the front desk Administrative Associate loads all courses into respective google calendars for rooms across campus. If you have questions about changing rooms, or updating information on a room calendar invite, please reach out to Jill Masten-Byers directly and cc Sasha Freeman.
Office Supplies / Break Room Restock
Every Friday, break rooms, faculty hubs, and copiers are replenished across campus. Toner levels are also checked in each copier at least once per month. If you have a request for office supplies on campus, or notice a certain set of supplies running low, please notify Sasha Freeman by using the form below.
You can also use this form for a special request. Keep in mind that if you request an item that is not already provided, it will go to AdOps Team for review. The AdOps Team will then follow up on next steps for ordering or options for alternative items.
Van Reservations
To request a vehicle to travel on or off campus, Campus Safety requires the following information:
Trip title
Time of departure and time you will need to pick up the keys
Time of return to campus and time you will return the keys
Name of person/group needing the vehicle
Location of destination
All vehicle keys are located in the safety hub.
Please note that the pick up and the return time of the keys must be honored because the vehicle may be reserved by someone else. In particular, keys cannot be picked up hours in advance of a reservation due to other reserved events during the same day.
After use of a vehicle, the following items must be completed:
All items in the key bag must be returned to the front desk or safety hub
The log sheet in the bag must be filled out, including beginning and ending mileage from the trip
Vans must be returned cleaned with all items and trash removed from the vehicle
If the gas tank is less than half full at the time of return, please fill it back up to the full line. If needed, gas cards are located in the key bags for specific ones.
Please note that Campus Safety team does not fill up the gas tank, that is the responsibility of the person(s) driving the van(s). Also, if you notice something needs addressing when you are driving, please alert security when you return the keys. IE: tire pressure low, windshield wiper is broken or any dashboard lights are on.
Printer Protocol / Notifications if a Printer Goes Down
For instructions on printer protocol for the Administrative Operations team, please see the following document. This protocol also includes information on how to seek assistance if a printer goes down with an error message, lack of toner, etc.
Business Cards and Name Tags
We are excited to announce a streamlined process for ordering business cards and name tags for all employees. Whether you're a new hire or looking to replenish your supply, we've got you covered!
If you're a new member of our team, please take a moment to fill out the Business Card and Name Tag Order Form linked below, if you haven’t already. This will ensure that you receive your personalized business cards and name tags promptly.
Current employees, you can also use the same form to request re-orders as needed. Name Tag & Business Cards Request Form
If you have any questions or need assistance with the ordering process, please don't hesitate to reach out to Sasha Freeman.
Thank you for helping us maintain a professional and cohesive brand identity across our organization. We appreciate your cooperation in utilizing this new process for ordering business cards and name tags.
Guest Wifi
Please review the following document to access the guest wifi password.
Campus Contracted Services Hours
School Store
Monday 11:00 - 1:00, Wednesday 11:00 - 1:00, Friday 11:00 - 4:00
Cafeteria Hours
Monday - Friday Saturday and Sunday
Breakfast 7:30 - 9:30 Brunch 10:00 - 1:00
Lunch 11:30 - 1:30 Dinner 5:00 - 7:00
Dinner 5:00 - 7:00
Health Clinic
Monday - Friday 8:00 - 4:00
Cafe
Monday - Friday 12:30 - 5:00
Google Calendar Scheduling
Please refer to this document when you are scheduling meetings on Google Calendar
Organization of Google Groups
Use Employees@ncssm.edu to reach all NCSSM employees.
Use Mor.employees@ncssm.edu to reach all NCSSM Morganton employees.
Use Mor.staff@ncssm.edu to reach all NCSSM Morganton staff.
Use Mor.faculty@ncssm.edu to reach all NCSSM Morganton faculty.
Use Mor.students@ncssm.edu to reach all NCSSM Morganton students.
Use Mor.Families@ncssm.edu to reach all NCSSM Morganton families.
For a better understanding on how these groups are created, please visit this link to the ITS Wiki.