Wi-Fi - iPhone and iPad

Owned by Justin Fleming, created
Last updated: Jun 04, 2024
2 min read

How to Connect and Disconnect from NCSSM's Eduroam Wi-Fi Network on iOS Devices.

Use the following instructions to connect to or disconnect from NCSSM's wireless (Wi-Fi or WiFi) network eduroam from your iOS device.

Note: If you have any existing eduroam wireless configurations, please remove them before using the instructions below to connect to NCSSM's eduroam network.

Instructions for connecting to eduroam

  1. Open the Settings app.

  2. Select Wi-Fi.

  3. Select the eduroam network.

  4. When prompted to enter your NCSSM credentials, enter:

    1. Username: YourNCSSMUsername@ncssm.edu

    2. Password: Your NCSSM Password

  5. If you are prompted to accept a certificate for the network, tap "Accept".

  6. You should now be connected to the eduroam network.

Note: enter your email address, including @ncssm.edu, not your username.

If you follow these instructions and still cannot connect first ensure that you've entered your email address as your username; next, check to see if there are any profiles on your device. For iOS devices go to Settings and then General. If there is a tab called Profiles go into that tab and click "Forget profile". If there are no profiles to be deleted please contact ITS.

Instructions for disconnecting from eduroam

See https://support.apple.com/en-us/HT208941 for instructions on how to disconnect from eduroam. In step 2 of Forget a network on your iPhone, iPad, or iPod touch, select the eduroam network connection.

If you follow these instructions and still cannot disconnect, please contact ITS.