When prompted to enter your NCSSM credentials, enter:
Password: Your NCSSM Password
If you are prompted to accept a certificate for the network, tap "Accept".
You should now be connected to the eduroam network.
Note: enter your email address, including @ncssm.edu, not your username.
If you follow these instructions and still cannot connect first ensure that you've entered your email address as your username; next, check to see if there are any profiles on your device. For iOS devices go to Settings and then General. If there is a tab called Profiles go into that tab and click "Forget profile". If there are no profiles to be deleted please contact ITS.
Instructions for disconnecting from eduroam
See https://support.apple.com/en-us/HT208941 for instructions on how to disconnect from eduroam. In step 2 of Forget a network on your iPhone, iPad, or iPod touch, select the eduroam network connection.
If you follow these instructions and still cannot disconnect, please contact ITS.