Troubleshooting/Questions/Training in Regards to Blackbaud SIS
NCSSM Internal Support
For any questions about Blackbaud or its functions, please contact NCSSM’s Data Management and Technical Support Lead, Grant Harrison. Mr. Harrison’s email is listed here. A ticket can also be submitted at IT Help. Grant should be your first point of contact on anything related to Blackbaud.
Blackbaud Support
Faculty and Staff can also talk with Blackbaud representatives themselves at the link below.
Regular sales chat hours are 8:30am ET to 5pm ET
Regular support chat hours are 8:30am ET to 8pm ET
Blackbaud University Training Help chat hours are Tuesday to Friday from 8:30am to 5pm US Eastern Time
Blackbaud University
Training Courses through Blackbaud University (both instructor-led and courses to do at your own pace) exist at this link here. You might need to discuss with the Data Management Lead the best approach for what you’re needing to learn since some of these courses may require access to be granted to your NCSSM email account.
For the 2023-2024 School Year, faculty can even find the Teachers Resource Board that gives generic advice on how to do things like gradebook setup, look at class rosters, etc. Please note that not all of this will apply to NCSSM, but you can utilize this website as a way to have a foundational understanding of your faculty view within Blackbaud.
Blackbaud Community Forums
Another resource is seeing how other institutions may utilize Blackbaud. Discussion for K-12 can be found here.
https://community.blackbaud.com/products/k12